InsaneJournal

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

Email services

• By using our Email Response Services, Send your mail to your Virtual Assistant to deal with - respond to routine requests and send items of importance to you. You can use our Business E-mail Services and Send and Receive E-Mail Services.
• Your VA can respond to your email in a similar way - sort, respond to routine enquiries, courteously respond to and forward items requiring your personal attention.
• If you travel this is an ideal situation. All your contacts go to your VA. Your VA knows how to contact you for important situations
• Mailings - from coordinating the production, to stuffing and stamping, use your VA to send out your mail shots.

Email In-box Management

RULE #1: Read the email once and file, flag, delete or reply.

RULE #2: Delete emails that do not contain important information

• Sorting by sender using colour :-
  Most email programs have a feature that allows a user to colour code a sender or group of sender’s incoming emails in an in-box list.
• Flagging:-
  Flagging is also a great way to manage emails. When you flag an email, keep it in your inbox or file it. Some flagging features let you type in a note to yourself regarding the reason for your flag e.g. “Sent to George for follow-up”.
• Sorting into folders:-
  This can be done automatically by setting up a rule where certain sender’s emails are automatically filed into a folder.
• Attachments and storage limitations:-
  Save all important attachments as you open them. If you can save the body of your email without the attachment, that will save you some storage room.

Live Chat Support / Chat Support Services

• Access to a complete solution with best in class Live Person technology and highly trained Live Chat Operators.
• Increase online conversions and customer acquisitions with real-time assistance. Market promotions and discounts directly to online visitors through Proactive Chat. Raise customer satisfaction levels through convenient 24/7/365 Live Customer Support and Call center Support.